We're very sorry, but perishable food products and gift cards cannot be returned. Yummyworks LLC cannot be held responsible for damage to packages that may occur during shipping, including heat related damage. We are also not held responsible for shipping delays caused by shipping carriers or unforeseen weather conditions. If you are unsatisfied with your purchase please contact with your information & concerns and our customer support will reach out to you. Yummyworks wants every customer to have a positive experience and we will do our best to make that happen.